Technoton Limited is your reliable engineering and technical services firm providing world-class services to clients in Nigeria. We are experts in HVAC solutions, fire protection, power distribution, refrigeration, equipment maintenance, and sales of spare parts and accessories.
We are recruiting to fill the position of:
Job Title: Engineering Support Services Manager
Location: Lagos
Employment Type: Full Time
Reports To: General Manager
Job Brief
- The Engineering Support Services Manager is required to be the bridge between technical operations and corporate environments.
Responsibilities
- Assist and support technical staff in their day to day activities
- Provide technical support to technicians in resolving problems
- Respond to customer calls and emails relating to technical issues
- Document all calls and contracts related to technical issues from clients
- Provide technical support and assistance in the completion of projects on time
- Ensures compliance of established procedures and guidelines
- Ensure overall delivery and quality of the unit’s offerings to customers.
- Engage in key or targeted customer activities.
- Maintains quality service by establishing and enforcing organization standards.
- Contributes to team effort by accomplishing related results as needed
- Any other responsibilities as assigned by the General Manager
Job Specification
- Candidate must have a BSc. /HND in Engineering
- Minimum of 8 years post NYSC experience in an engineering and technical environment
- Must be interested in continuous self-learning and development
- Must have project management knowledge and experience. PMP/PRINCE2 is an added advantage
- Must have hand on experience on resolving technical issues
Skills & Competencies:
- Basic understanding of the technicalities of every department/units of the business
- Comfortable with engineering terms and excellent numeric skills
- Good problem solving and decision making
- Good people development, management and leadership
- Good interpersonal and communication (verbal and written)
- Ability to inspire, motivate and engage all levels of people across the spectrum
Required Skills:
- Possess high quality Management Proficiency
- Strategic Planning and Coordination
- Process Improvement, Quality Management
- Digital & Technology savvy
- Understand the importance of following process
- Demonstrate strong self-drive
- Good communication skill both oral and written
- Good organizational skills
- Good knowledge of Microsoft Office suite (Excel, PowerPoint and Word)
- Negotiation skills
Application Closing Date
30th September, 2019.
How to Apply
Interested and qualified candidates should:
Click here to apply online