Okazi Finance Limited, a growing finance institute is recruiting to fill the position below:
Job Title: Front Desk Officer
Location: Lagos
Responsibilities
- Maintaining a positive, helpful and professional attitude toward customers and visitors at all times.
- Assisting customers/visitors in finding their way around the office.
- Helping maintain workplace security by issuing, checking and collecting visitors tag/badge as necessary and maintaining visitor logs.
- Assisting with a variety of administrative tasks including copying, faxing, taking notes and making travel plans.
- Preparing meeting and training rooms.
- Answering phones in a professional manner, and routing calls as necessary.
- Assisting colleagues with administrative tasks.
- Performing ad-hoc administrative duties.
- Answering, forwarding, and screening phone calls.
- Sorting and distributing mail.
- Hiring, managing and developing the junior administrative team.
- Provide excellent customer service.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Scheduling appointments.
Requirements
- B.Sc or HND in related field.
- Prior training or experience as a customer service officer or in related field.
- Consistent, professional dress and manner.
- Ability to keep a pleasant and smiling face
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Excellent written and verbal communication skills.
- Competency in Microsoft applications including Word, Excel, and Outlook.
- Good time management skills.
Application Closing Date
18th September, 2019.
How to Apply
Interested and qualified candidates should forward their CV to:
[email protected] using the Job Title "Front Desk Officer" as subject of the mail.