Conglomerate Nigeria Limited is currently recruiting to fill the position of:
Job Title: Customer Care Representative
Location: Lagos
Responsibilities
- Manage large amounts of incoming calls
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Requirements
- Proven customer support experience or experience as a client service representative.
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent and presentation skills.
- Abicustomerexcel, prioritize, and manage time effectively
- High school degree.
Application Closing Date
20th October, 2019
Method of Application
Interested and qualified candidate should send their CV to:
[email protected] using the Job Title as subject of the email.