Ikeja Electricity Distribution Company (IKEDC) - Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (Ikeja Electric), Nigeria's largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence. The company began its new phase of growth and expansion on November 1st, 2013 following the handover of the defunct Power Holding Company of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.
We are recruiting to fill the position below:
Job Title: BU Operations Specialist
Advert Code: IE-2019-09-182074731795
Location: Lagos
Reporting To: NMD Management Lead
Job Type: Full time
Role Purpose
- This role will be responsible for assisting NMD Management lead in the post metering faulty resolution in the respective Business Units. Also, in charge of resolving direct customer complaints.
Responsibilities
- Coordinate all NMD customer post metering activities for the Business Unit
- Part responsibility for commercial loss reduction initiatives for the respective BU
- Prepare Weekly plans based on Monitoring oversights, exception escalations and customer complaints
- Coordinate investigation of customer metering complaints assigned and providing technical comments on various investigations.
- Coordinate the resolution of all technical and non-technical issues relating to the customer metering/complaint within 72 hours of escalation
- Ensure adequate management of seals deployed to the Business Unit.
- Overall responsibility and control for the quality of metering infrastructure
- Periodic customer meter recertification and validation for energy accuracy
- Weekly Performance reporting
- Monthly performance appraisal presentation
- Drive team performance and compliance
- Ensure technical and commercial feasibility checks and customer account number authentication
- Allocation and Implementation of new customer service/load change/name change/address change applications for the respective BU
- Carry out any other duties as requested by the Head metering or other superior officers in line with agreed work process or SLAs
- Manages and develops the productivity and capacity of other team members
- Comply with Quality Management System / Occupation Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
- Perform other duties as assigned by the unit Head or Head of Department
Minimum qualifications
- First degree in Social Science/ Engineering
- Requires 5 - 7 years post qualification experience
Technical Competencies:
- Relationship management and interpersonal skills.
- Data reconciliation and review skills
- Fair Knowledge of metering
- Good knowledge of industry related regulations
- Good Analytical skills
- Planning and Organizing
- Individual Team Development
- Knowledge of electricity body requirements
- Customer Orientation
Behavioral Competencies:
- Ability to work independently and take responsibility for operations impacting decisions
- Strategic problem resolution
- Ability to work under pressure and multi task effectively
- Effective People Management
- Analytical prowess
- Ability to influence others
- Good communication & interpersonal Skills
- Good relationship management skills
- Good Leadership skills
- Commitment to business growth and customer satisfaction
Application Closing Date
2nd October, 2019.
How to Apply
Interested and qualified candidates should:
Click here to apply online