ESET Nigeria is recruiting to fill the position of:
Job Title: Presales & Training Specialist
Location: Lagos
Responsibilities
- To actively develop training calendar quarterly for the purpose of knowledge sharing.
- Facilitate trainings of products and services via available channels to colleagues, clients and partners.
- Responding to support tickets from clients and colleagues within agreed Service Level Agreements.
- Design relevant tools and applications to aid delivery of service within the Organisation
- Closely work with ISP/ Telco team on Technical Process Development and Review on issues resolution technical presentations to clients if required.
- Resolving first-level support tickets in a fast and professional manner
- Keeping support requester updated on the progress of resolving their support ticket
- Ensuring all support coming in on emails, phones and conversations is logged in the support system
- Feedback any important client information to Client Services Team and/or Technical Support Team
Requirements
- Sound IT Support and Networking skills
- Knowledge of Enterprise security software implementation and management
- Very good Power Point presentation skills
- Efficient customer relation skills
- Ability to learn fast, multi-task and work under pressure
- Knowledge of Linux operating system (Software installation and troubleshooting) Added Advantage
- BSc Computer Science degree (Minimum 2:1)
- Stakeholder Management skills
- Customer service skills
- Effective technical support skills
- Proficient with other Microsoft Office tools
- Proficient with Typo3, Team Viewer and other technical support tools
- Minimum of 2-years IT sales experience
- Good people management skills
- Effective time and process management skills
Application Closing Date
10th October, 2019
How to Apply
Interested and qualified candidates should send their Applications with Job Title as subject of E-mail to:
kokwuraiwe@aritofafrica.com