God is Good Motors (GIGM) - Incorporated in 1998, we have, through strategic initiatives, revolutionized land transportation in Nigeria. A proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings. From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria's travel land-scape.
We are recruiting to fill the position below:
Job Title: Experience Officer (Ticketing & Service)
Locations: Benin-Edo, (Iyana-Ipaja, Ikotun, Yaba)-Lagos, Warri-Delta, Enugu
Details
- Sell bus tickets at GIGM.com terminals to walk in guests.
- Make and/or change travel reservation(s) for walk in guest using the online booking system.
- Create and maintain Guests/ reservation records.
- Resolve service problem(s) by clarifying the Guests’ complaints either via phone, email or in person.
- Forward booking/traveling reschedule request to the concerned unit.
- Serve guests by providing product/ service information related to travel schedule, fare and payment.
- Announce arrival and departure information using the public address system.
- Assist in Guests’ luggage check in.
- Ensure customer complaints and emergency concerns are escalated to the appropriate Unit(s).
- Adhere to company policies on guaranteed reservations and no-shows.
- Promote Brand goodwill by being courteous, friendly and helpful to Guests and employees.
- Promote/ Cross sell the GIGM online booking app and other Company products and services.
- Assists passengers requiring special assistance to board or depart conveyance.
- Assigns specified space to customers and maintains computerized inventory of passenger space available.
- Examines passenger ticket or pass to direct passenger to specified area for loading. Sell bus tickets at GIGM.com terminals to walk in guests.
- Make and/or change travel reservation(s) for walk in guest using the online booking system.
- Create and maintain Guests/ reservation records.
- Resolve service problem(s) by clarifying the Guests’ complaints either via phone, email or in person.
- Forward booking/traveling reschedule request to the concerned unit.
- Serve guests by providing product/ service information related to travel schedule, fare and payment.
- Announce arrival and departure information using the public address system.
- Assist in Guests’ luggage check in.
- Ensure customer complaints and emergency concerns are escalated to the appropriate Unit(s).
- Adhere to company policies on guaranteed reservations and no-shows. Promote Brand goodwill by being courteous, friendly and helpful to Guests and employees.
- Promote/ Cross sell the GIGM online booking app and other Company products and services.
- Assist passengers requiring special assistance to board or depart conveyance.
- Assign specified space to customers and maintains computerized inventory of passenger space available.
- Examine passenger ticket or pass to direct passenger to specified area for loading.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV to:
[email protected] with Role and Location as email Subject.