Pensions Alliance Limited (PAL Pensions) is a licensed Pension Fund Administrator with over 10 years of professional experience in Pension Funds Administration. We were incorporated on April 14, 2005 to manage and administer retirement savings contributions of employees in Nigeria as a result of the Pension Reform Act of 2004.
We are recruiting to fill the position below:
Job Title: ICT Support Analyst
Location: Abuja
Responsibilities
- Installing and configuring computer hardware operating systems and applications;
- Monitoring and maintaining computer systems and networks devices;
- Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
- Relate with vendors in ensuring physical compliance to SLAs and other standards;
- Providing support, including procedural documentation and relevant reports;
- Following diagrams and written instructions to repair a fault or set up a system;
- Supporting the roll-out of new applications;
- Setting up new users' accounts and profiles and dealing with password issues;
- Responding within agreed time limits to call-outs;
- Prioritizing and managing many open cases at a time;
- Rapidly establishing a good working relationship with users and other ICT staff;
- Testing and evaluating new technology;
- Conducting electrical safety checks on computer equipment
- Participates in development/review of department security processes/procedures under supervision of IT Operations Management.
- Works with members of the ICT teams and other workgroups within on projects and initiatives as needed
Person Specifications
- Bachelor's Degree in Computer Science or other numerical fields (Minimum of Second Class Lower)
- 1-3 years prior experience supporting users in use of application software.
- Proficiency in using support software tools such as Microsoft Office 365, Microsoft Windows 8.1 and 10.
- Microsoft Office and IT Networking proficiency.
- Strong understanding of ICT security-related procedures.
Application Closing Date
18th October, 2019.
How to Apply
Interested and qualified candidates should send their Applications to:
careers@palpensions.com using the Job Title as the subject of the email.