Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.
We are recruiting to fill the following position:
Job Title: Personal Financial Manager, Abuja
Job ID: 412865
Job Function: Consumer Banking
Location: Abuja, Nigeria - SCB
Job Description
Role is for a Personal Financial Manager (PFM) in a high complexity branch. The incumbent would be expected to manage a team of Personal Financial Consultants working closely both with the Branch Head and the Segment Head. He/She would be expected to acquire, grow and deepen customer relationships in the Personal segment through excellent service delivery, with a special focus on understanding, analysing and satisying the personal financial and investment needs of these customers.
Key Roles & Responsibilities
1.) Generate new business to achieve defined sales target
- In consultation with the Branch Manager, draw up monthly plans for achieving new business and customer acquisition goals committed for the assigned branch.
- Source and call on individual prospects as well as organize and conduct sales presentations to groups, clubs, associations, companies and other organizations within the assigned branch, actively drive in-branch staff training.
- Actively participate in marketing and promotional activities for customer acquisition.
- Solicit referrals from other parts of the SCB Group especially during periods of staff incentive promotional drives.
2.) Build and deepen relationships with Personal Segment customers to increase the banks share of wallet and revenues
- In consultation with the Branch Manager, determine monthly plans and implement sales and service processes to achieve committed targets for incremental business from existing Personal Segment customers and prospects, and effectively
- Carry out agreed sales initiatives
- Adhere to standards for frequency and type of customer contact
- Implement cross-selling and other relationship building activities, and
- Prioritize activities based on the level of existing / potential business and revenue contribution of customers in assigned portfolio
- Build an information database on existing Personal Segment customers to support relationship building and cross-selling efforts.
- Conduct highly professional consultative financial analysis and profiling sessions with wealth Customers to identify suitable local / cross-border financial, insurance, property and investment products and services for them in order to achieve their personal financial and investment objectives.
- Foster and deepen customer relationships by providing regular market information updates and trend analyses on local and international equities, unit trusts, bonds and other investment instruments through market specialists, for appropriate follow up calls / visits to assist them in their investment decisions.
- Implement loyalty-rewarding programme(s) to reinforce customer relationships.
- Keep abreast of customers’ needs and conduct regular checks on market trends and competitors’ programme offering and activities for target customer groups so as to enable the local business and Group to initiate efforts to increase the attractiveness of the programme / product differentiation vis-a-viz local / global competition.
- Plan, target and cross-sell integrated business financial services to wealth customers who are self-employed professionals and businessmen
3.) Provide truly professional customer service to achieve a high level of customer satisfaction and retention
- Consistently adhere to local and international service standards.
- Practice service excellence in handling customer issues, complaints, product enquiries in a timely, problem-free and responsive manner.
- Provide a high level of professionalism in conducting financial analysis and profiling with customers.
- Recommend improvements in operational processes, procedures and products based on monitoring of customer feedback to ensure constant enhancement of service levels and efficiency.
- Management of Service Delivery - Review of staff output to ensure adherence to specified service standards. Manage / recommend workflow changes for greater efficiency.
- In liaison with the Branch Manager, plan and manage staff administrative issues for direct reports e.g,
- Supervise day to day operational activities in the front office.
- Ensure all positions are manned
- Carry out responsibilities Organize work flow and staff leave
- Staff coaching and training where needed for improve performance.
4.) Ensure ongoing self assessment
- Self motivation for personal improvement of core especially in relationship management, financial planning and analysis, investment counselling, and recommending training in appropriate aspects.
- Upgrade knowledge and be conversant with contemporary developments in banking, financial and investment products and services and ensure that certification and licensing requirements for the job are obtained as quickly as possible.
5.) KYC/Money laundering
- Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: “identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers”
- Take all reasonable steps to verify and identify our customers e.g. completing Know Your Customer checklist for all customers
- Retain adequate records of identification, account opening and transactions
- Raise awareness of money laundering prevention by training all staff
- Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to:
- “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers”.
- Monitoring of Branch registers to ensure compliance with standards.
- Ensure reduced / minimal operational irregularities.
- Resolving exceptional investigations and inquiries and liaising with other functions to ensure that issues are resolved.
- Analysis and reporting of management statistics.
Qualifications & Skills
- Minimum of a 2nd Class Honours degree in a Business related or other relevant course.
- Minimum 6-9 years sales experience in a similar role
- Strong sales and relationship management skills
- Very strong Communication and Interpersonal skills.
- Role holder is expected to have detailed knowledge of Service Delivery and a competent understanding of Lending and Wealth Management products.
Application Closing Date
12th February, 2014.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Note: When the page opens, at the Location dropdown, select
Nigeria - SCB and click Search, then click
Personal Financial Manager, Abuja.