Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.
We are recruiting to fill the following position:
Job Title: Customer Service Manager, Ota
Job ID: 412828
Job Function: Consumer Banking
Location: Ota, Nigeria - SCB
Job Description
The incumbent would be expected to manage the branch team working closely both with the Regional Branch Head and the Segment Head. He/She would be expected to acquire, grow and deepen customer relationships through excellent service delivery, with a special focus on understanding, analysing and satisying the financial and investment needs of these customers
The role holder is responsible for driving profitable volume growth through new business acquisition and maximizing every customer (both new and existing) engagement.
In addition to acquiring new to bank customers, the role holder will manage an assigned portfolio of high value customers segment to further deepen existing relationships and grow share of wallet / potential value within the Bank.
It is expected for the role holder to be customer centric and provide excellent customer service to complete customer experience.
Key Roles & Responsibilities
- Progress against balance scorecard
- Ensures increase in No of new customers to the bank;
- Growth in product cross holding ratio;
- Customer Satisfaction Score / Net Promoter Score (NPS);
- Adherence to process and compliance.
Qualifications & Skills
- Minimum of a 2nd Class Honours degree in a Business related or other relevant course.
- Minimum 6-9 years sales experience in a similar role
- Strong sales and relationship management skills
- Very strong Communication and Interpersonal skills.
- Role holder is expected to have detailed knowledge of Service Delivery and a competent understanding of Lending and Wealth Management products.
- Credit Risk Analysis (Core)
- Customer Relationship Management (Core)
- Data Conversion & Reporting (Core)
- Legal & Regulatory Knowledge (Core)
- Market / Competitor Knowledge (Core)
- Product knowledge (Core)
- Risk Management (Core)
- Needs profiling & analysis (Core)
- Negotiation & Objection Handling (Core)
- Needs Based / Consultative Sales Skills
Application Closing Date
12th February, 2014.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Note: When the page opens, at the Location dropdown, select
Nigeria - SCB and click Search, then click
Customer Service Manager, Ota.