Owens & Xley Consults - Our client, a leading Bakery and Pastries company located in Ikoyi is recruiting to fill the position below:
Job Title: Customer Support Officer
Location: Lagos
Job Description
- The Customer Support Officer will manage interactions with customers through the company’s digital channels.
- S/he will also receive and process customers’ online orders as well as respond to customers’ queries and complaints.
Key Responsibilities
- Manage online merchant transactions
- Receive online orders, process orders and ensure the items are delivered to the customers
- Communicates orders to the operations team for delivery
- Prepare daily sales report and submit to the Online Team Lead
- Ensures customer satisfaction at all times
- Responds to customers enquiries via website or social media with approval from the Business Director
- Manages and resolves client complaints
- Follow up on customers to get feedback post service delivery
- Other tasks as assigned,
Educational Qualification
- HND or B.Sc in any related discipline
Experience:
- 1-3 years’ experience in direct sales, digital marketing or customer service
- Experience in the retail industry is a plus
Skills and Abilities:
- Digital marketing skills
- Highly analytical with a drive for numbers
- Good networking, prospecting and closing skills
- High level of professionalism
- Result-oriented team player with exceptional motivation and interpersonal skills.
- Relationship management skills and openness to feedback
- Excellent selling, communication and negotiation skills
- Good written and verbal communication skills
- Able to work in a fast pace environment
- High proficiency in MS Office Suite
- Must be able to prepare management reports and correspondence
- Good initiative, time and stress management skills
- Work Conditions: May be required to work overtime
Remuneration
N40,000 monthly.
Application Closing Date
31st October, 2019.
How to Apply
Interested and qualified candidates should send their CV to:
[email protected] clearly indicating the "Job Title" as subject of your mail.