Fortknox Resourcing & Outsourcing - Our client, a global Online Advertising and Multimedia company, is recruiting suitably qualified candidates to fill the position below:
Job Title: Customer Service Executive
Location: Lagos
Job Type: Full Time
Job Responsibilities
- Engaging customer during phone call with questions
- Answering customer complaints and doubts with solid information
- Updating database of prospective client information
- Track all appointments, sales, complaints, status reports, etc. thoroughly for manager review
- Self-improve continuously by way of experience and manager feedback
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Qualifications
- B.Sc/HND
- 1 - 3 years hands-on experience on the various roles.
Application Closing Date
30th October, 2019.
Method of Application
Interested and qualified candidates should send their CV to:
[email protected] using the Job Title as the subject of the mail.
Note: Only successful candidates will be contacted.