Lorache Group is a Marketing Management, Human Capital Development and Business Process & Strategist Consultancy Outfit, registered with Company & Allied Commission (CAC) of Nigeria to perform such businesses. Lorache works cut across multiple industries, including the consumer goods, finance, capital market, pharmaceutical, telecommunication, entertainment and leisure sectors etc.
We are recruiting to fill the position below:
Job Title: Billing Specialist (Application Software)
Location: Lagos
Employment Type: Permanent
Job Type: Full Time
Role: Billing-Support Engineer
Category: Operations , Automation , Telecom Billing Domain
Job Description
- Billing Support Engineer - Telecom Billing application support (Telecom BSS/OSS, KYC, Enterprise Billing Solutions, IT Applications)
- Technical Expertise & Hands on sound knowledge to do Unix/Shell Scripting and MySQL/ORACLE query writing
- Working experience on Rating, Billing, Invoicing, 4G LTE, broadband services, FTH, WTTH.
- Provide end to end L2/L3 support for billing application modules (Billing Platform for 4G LTE platform and VoLTE)
- Support changes carried out by interface applications like CRM, Provisioning, PCRF, OCS and Reporting.
- Provide support to Customer Operations team, Internal Users, Revenue Assurance and Business needs
- Analysis of Events / Renewals/ Service/System in error, provide work around solutions
- Overall knowledge of the E2Eapplication, systems & solution for their application suite.
- Technical specialist for resolving all complex & critical application issues/ challenges faced by the team.
- Accountable for meeting & improving SLA & KPIs for their application suite.
- Responsible for driving down the incidents, problem, trouble tickets, service request trends, configurations, Automations, Small Development, backend fixes.
- Support on work allocation (shifts, rotas)
- Expert in Operational criticality like Backup & restoration, Fraud handling, Revenue sensitive operations.
Requirements
- Qualification: Graduate/Post Graduate
- Experience: Minimum 4-6 Years of experience in Telecom Billing and Strong in handling backend systems.
- Functional Area: IT Software - Application Programming, Operations & Maintenance Role
- Key skills: Unix / Shell Scripting / SQL / My SQL/ORACLE.
Application Closing Date
31st December, 2019.
How to Apply
Interested and qualified candidates should forward their CV to:
[email protected] using the "Job title" as subject of the email.