Ofat Testimony Global is currently recruiting suitably qualified candidates to fill the position below:
Job Title: Customer Service Representative
Location: Lagos
Job Description
- Managing incoming calls and customer service inquiries
- Identifying and assessing customers’ needs to achieve satisfaction
Responsibilities
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.
Skills & Qualification:
- Minimum requirement OND
- Must portray good communication skills.
Application Closing Date
30th December, 2019.
How to Apply
Interested and qualified candidates should send their CV to:
[email protected] Using the "Job Title" as the subject of the mail.