EdoJobs2.0, a Skills Development Programme initiated by The Edo State Government, was re-launched on the 8th of March, 2018 to transform the wellbeing of the society and its economy through various means. Since its inception, EdoJobs has created jobs and entrepreneurship opportunities for over 35,000 individuals in various roles including agriculture, traffic management, accounting, administration, ICT, estate management, sales and many others.
We are recruiting to fill the position below:
Job Title: ICT and Customer Support Manager
Location: Edo
Job Sector: Health Care
Employment Type: Full Time
Job Description
- Supervise day-to-day operations in the customer service department.
- Respond to customer service issues in a timely manner.
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Implement an effective customer loyalty program.
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Hire and train new customer service agents.
- Manage the approved budget of the customer service department.
- Stay informed on the latest industry techniques and methods.
Requirements
- B.Sc or Master's degree in Business Administration or relevant field
- A minimum of 3 years proven track record in a service management role in an ICT department or work experience in relevant field
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
- The ability to maintain calm under pressure
- Computer literacy in order to type up reports, results and details of customer interaction.
Application Closing Date
6th December, 2019.
How to Apply
Interested and qualified candidates should:
Click here to apply online