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Job Title: Senior Service Manager
Job Number: 1925863
Business: GE Power & Water
Business Segment: PW-PGS Power Generation Services
Location: Nigeria
Responsibilities
- GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.The Senior Service Manager demonstrates leadership in communicating business goals, programs, and processes for the Power Generation Services business.
- In this role, you will utilize your experience to solve problems, develop and execute objectives for self and others, and have the ability to effect short and long-term business goals
- Be responsible for the Power Generation Services business including parts, repairs and field services for Sub Saharran Africa
- Lead service engineering to accomplish effective support of transactional services customer service objectives
- Drive field services fulfillment excellence, productivity and LEAN processes
- Understand and help with performance issues (cycle and cost)
- Manage cost control, quality, and operations - oriented customer communications
- Take lead in technical aspects of customer meetings, including TIL (Technical Information Letter) distribution and update post - implementation
- Drive compliance to all Power Generation Services operating metrics, methods and procedures and support tools such as, EHS, OTD, TNPS
- Assist commercial team on customer strategy
- Provide job cost estimates, scope clarifications for commercial operations and proposal generation
- Provide the Operations Director and finance team with financial projections, quarterly estimating for sales and margin, resource estimates, and support and manage timely billing and receivables collection
- Work with Country Manager on pricing decisions within Delegation of Authority (DOA) guidelines
- Provide timely and effective warranty management & administration services
- Provide accurate and timely guidance to assigned personnel regarding salary planning, performance appraisals, career counseling, and disciplinary action as required
Requirements
- Bachelor’s degree from an accredited university or college
- Minimum five years of experience in Field Services
- Over 10 years experience in the Energy Sector
- Desired Characteristics 5 years of technical experience with gas / steam turbine and controls
- Passionate customer service orientation
- Team leader in a dynamic, energetic and fast-paced environment
- Strong quality and Safety background
- Strong leadership / influence and business / commercial skills
- Knowledge and experience with high-level customers
- Demonstrated ability to manage multiple customer events simultaneously, sense of urgency
Application Closing Date
26th February, 2014
Method Of Application
Interested and qualified candidates should:
Click here to apply