Zarone Techologies Limited is recruiting suitably qualified candidates to fill the position below:
Job Title: Customer Service Officer/Office Assistant
Location: Lagos
Job Responsiblities
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Contribute to team effort by accomplishing related results as needed
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/team sales targets and call handling quotas.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Suggest solutions when a product malfunctions
- Handle product recalls
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Utilize computer technology to handle high call volumes
- Compile reports on overall customer satisfaction
- Handle changes in policies or renewals
- Resolve customer complaints via phone, email, mail or social media
Skills
- Product Knowledge
- Quality Focus
- Market Knowledge
- Documentation Skills
- Listening Skills
- Phone Skills
- Resolving Conflict
- Multitask.
Application Closing Date
22nd December, 2019.
How to Apply
Interested and qualified candidates should send their CV to:
[email protected] using the Job Title as the subject of the mail.
Note: Only suitable candidates will be contacted.