Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful E-Business Head to help us fulfil our business objectives and build customer loyalty.
Stanbic IBTC Bank is recruiting to fill the following position:
Job Title: Head E-Business
Job ID: 12554
Location: Nigeria
Division: Business Banking
Position Category: Distribution and Channels
Responsibilities
- Prioritises channel characteristics by how well they help SIBTC meet channel objectives and desired customer experience.
- Develops channel strategy in order to increase the Bank’s market share.
- Develops strategies that utilises self-service banking technology/products/services to expand SIBTC’s geographic reach and customer base
- Enhances and upgrades existing products and services to include but not limited to internet banking, telephone banking and mobile banking
- Creates and implements channel strategies for all customer segments to achieve effective channel use, sales and customer satisfaction targets, operational efficiency and a seamless product and relationship experience for customers
Business Acumen
- Applies knowledge of e-commerce value chain while engaging various parties involved in all e-banking transactions within and outside the Bank.
- Is responsible for the e-commerce value chain, overseeing the various parties involved (Issuer, Acquirer, Switch, Processor, Terminal Owner, ISO etc.) as well as the specific role each plays in assuring transaction success.
- Oversees the income generating points, as well as the specific bank charges (interest, fees, commissions, default charges etc.) at various points in the value chain for various e-business transactions.
E-Business Sales Support
- Prioritizes work to make self available to assist sales team
- Demonstrates deep knowledge of product features and services and usability
- Provides input into product development from experience and information gathered from sales support engagements
- Ensures operational ramifications are considered in new product launches or in alterations of existing products
Requirements
- A first degree in any relevant discipline.
- Post graduate qualifications: Master of Business Administration (MBA) and professional certifications such as: Certified Project Manager (CPM) - Project Management Institute; Operations & Information Management Certificate; Certified Business Operations Manager (CBOM); Quality Systems for Product and Process Engineering Certificate ; Payment Card Industry Professional (PCIP); Internal Security Assessor (ISA) is an added advantage.
- Minimum of 13 years experience in the banking/ IT/ e-commerce industry with at least 5 years in a managerial position.
- Experience covered within that time should include E-Business operations, Product development, Finance and Process Management.
Required Competencies
- Channel Management
- Stakeholder Management
- Knowledge of Alternative Channels
- Emerging Technology Monitoring
- E-Banking Business Savvy
- Business Acumen
- IT Security
- Product Development
- Application Support and Maintenance
Application Closing Date
18th February, 2014
Method Of Application
Interested and qualified candidates should:
Click here to apply