Wellness Healthcare Limited was incorporated in 2008 (RC7440945). Wellness Pharmacy & Mart currently runs as retail chain business on all kinds of pharmaceutical products and has 4 outlets in Lagos serving numerous clients within and beyond the shores of the Metropolis.
We are recruiting to fill the position below:
Job Title: HMO Officer
Location: Gbagada, Lagos
Key Responsibilities
- Interact with HMO community.
- Explain benefits, eligibility status, enrollment processing procedures and status of authorizations and referrals to enrollees and Providers.
- Conduct outreach calls as assigned to proactively educate associations, unions and members of the public on services available
- Process complaints, following established guidelines.
- Maintain knowledge of National guidelines, regulations, and departmental policies and practices and maintain accurate documentation for compliance.
- Develop and implement effective policies for all operational procedures
- Prepare work schedules
- Maintain organized medical and employee records
- Monitor administrative staff’s performance
- Resolve potential issues with patients.
Requirements
- Minimum of First Degree (HND/B.Sc) or its equivalent in Health or Science related field.
- HMO Experience is required
- Knowledge of the operations of the National Health Insurance Scheme (NHIS)
- Excellent customer relationship skills
- Good communication/presentation skills (both oral and written)
- Must be a team player, able to build and maintain effective and collaborative network
- Must be able to take responsibility and demonstrate high level of integrity in dealing with all stakeholders.
Required Skills:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required.
- Conversant with the HMO processes and Maintenance
- Must also be good in Coordination, Listening, Scheduling and Teamwork
- Superior problem solving skills
- Ability to explain detailed instructions articulately and clearly
- Ability to analyze Information promptly
- Exceptional customer services skills
- Knowledge of customer service principles and practices
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should send their Applications and CV to: [email protected] using the Job Title as the subject of the mail.
https://www.hotnigerianjobs.com/hotjobs/264796/hmo-officer-at-wellness-healthcare-group.html