Guest Service Agent at Towlab Global Ventures

Towlab Global Ventures is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Guest Service Agent

Location: Ondo

Responsibilities

• Greet hotel guests; answer any questions or concerns.
• Deliver excellent customer service, at all times.
• Assist in keeping the hotel reception area clean and tidy, at all times.
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
• Operate computer programs and multi-line phone systems
• Maintain guest records and book reservations
• Complete basic cashier and bookkeeping responsibilities
• Contact necessary staff to solve problems when challenges arise, ensuring guest comfort.
• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities.
• Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety.
• Conduct regular security checks throughout the day and report any security issues to line manager.
• Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment.

Requirements and Qualifications

• High school diploma or equivalent
• Significant work experience handling guest service responsibilities, preferably in a hotel/reception setting
• Strong working knowledge of the Microsoft Office Suite and all other relevant computer programs
• Excellent written and verbal communication skills;
• Fluent in English
• Proactive approach to dealing with issues that may arise.
• Highly organized, able to multitask and prioritize and work under pressure.
• Single.

Application Closing Date
24th December, 2019.

How to Apply
Interested and qualified candidates should send their Cover Letter and CV to: [email protected] The subject should be the position you are applying for.