Floor Manager at Smart Partners Consulting Limited

Smart Partners Consulting Limited - Our client, a luxury bar and lounge in Lagos Island Nigeria needs a suitably qualified candidate to fill the position below:

Job Title: Floor Manager

Location: Lagos island

Job Responsibilities

• Analyze the sales figures and also predict the volume of future sales in order to maximize profits.
• Ensure that all customers receive service properly.
• Record sales figures and analyse data and forward planning.
• Training new hospitality staff on the establishment’s policies and procedures
• Conduct appraisals and review the performance of the staff.
• Responsible for safety procedures are followed on floor.
• Monitoring financial results based on key performance indicators
• Resolving customer complaints using conflict resolution skills
• Inspect guest areas for cleanliness and deploy custodial staff as necessary.
• Establishing a good rapport with first-time guests leads them to become loyal patrons.
• Monitor the amount of revenue generated by the establishment on a daily basis.
• Identify and Resolve Urgent, legal and security issues.

Requirements

• Minimum of 5 years proven experience as a floor manager or Hotel/Restaurant manager
• Exhibiting leadership ability
• Booking and checking in guests
• Proficient user of Microsoft Office- Excel and PowerPoint
• Reservation management software.
• Ability to manage personnel and meet financial targets
• Guest-oriented and service-minded
• Culinary School Diploma or Degree in Food Service Management or related field.

Application Closing Date
25th January, 2020.

Method of Application
Interested and qualified candidates should send their detailed CV in MS word version to: [email protected] using the "Job Title" as the subject of the email.