Amag Buz Venture is currently recruiting suitably qualified candidates to fill the position below:
Job Title: Customer Care Representative
Location: Lagos
Customer Service Responsibilities
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt / respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time.
Application Closing Date
20th February, 2020.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] with the "Job title" as the subject of the mail.
https://www.hotnigerianjobs.com/hotjobs/267154/customer-care-representative-at-amag-buz-venture.html