Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.
We are recruiting to fill the position below:
Job Title: Global Head of Business Line
Location: Lagos
Job Description
- There is a place for every kind of brilliant. It is here at Tek Experts!
- Have you considered how to take your career to the next level? Do you have a passion for delivering best in class IT support directly to consumers?
- Does taking responsibility for delivering extraordinary customer service whilst travelling the world interest you? Are you looking for a rapidly growing company to provide you with interesting challenges?
- Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
What do We Do?
- Tek Experts provide the perfect blend of people and technology. We provide world class support for software solutions on behalf of our clients, where our people deliver exceptional services
- We believe technology should be an enabler; provide timely data and insight that equips our front-line teams to better serve customers anywhere in the world.
What are We Looking for?
- Due to our rapid expansion we are looking for our next Global Head of Business Line. With a background in IT support and extensive consumer experience, as part of our management team, you will monitor, grow and lead the overall performance and targets of your staff
- Your success will be driven from your previous experience of leading support teams of at least 300 global team members
- Reporting to the Chief Operations Officer, you will have complete control to deliver exceptional customer support 24/7 worldwide to a leading global organization.
Duties and Responsibilities
- Pro-actively manage client, staff and organizational requirements to meet key customer KPI`s and SLA’s including accurate reporting of performance and delivery;
- Ensure effective client delivery through management of headcount, talent acquisition; lines of communications with internal and external partners, performance management and people development;
- Take ownership of business processed which may involve building new or improving current processed and then implementation and maintenance;
- Ensure stakeholders (internal and external) are proactively managed including senior client contacts, international stakeholders and partners including such areas as operational updates, plans and issues and business and workflow reviews to diagnose areas of improvement;
- Driving CSAT and pushing for reaching an extra mile – growth and expansion for LOBs based in partnership and ace results;
- Client Interaction – managing the relationship and brand;
- Innovation to improve efficiency and effectiveness of service delivery;
- Manage action planning and implementation of outcomes by ensuring effective reporting is in place.
Competencies
- A background in delivering commercial support is critical;
- Strong organizational, planning, leadership and management skills with presentation skills all delivered with a confident and professional manner;
- Experience leading a support team of at least 300 global team members;
- Excellent soft skills including critical thinking, decision making, conflict resolution, influence and negotiation skills;
- Committed to self-development and the development of others.
Application Closing Date
9th February, 2020.
https://www.hotnigerianjobs.com/hotjobs/267507/global-head-of-business-line-at-tek-experts.html