Airtel Nigeria, formerly Zain Nigeria, is one of the top Telecom Service Providers in Nigeria. We are currently recruiting to fill the position of Zonal Prepaid Executive - North East.
Job Position: Zonal Prepaid Executive - North East
Job Code: 3009
Expected End Results
- Manage customers in assigned zone with view to reducing churn
- Manage distribution of KYC terminals in assigned zone.
- Prepaid activations in assigned zone
Supporting Activities
- Monitor customer behavior through lifecycle reporting and analysis.
- Work with the product development team to design products and service suited to the immediate environment
- Liaise with RPs in the zone to host zain KYC terminals in their premises.
- Monitor and improve the KYC process in the zone with the aim of reducing TAT.
- Up selling of Airtel Brand during registrations with a focus on winning over new customers and increasing Airtel Networks share of wallet from customers with dual sims.
Skills & Knowledge
- Educational Qualifications & Functional / Technical Skills
- Good first degree
Relevant Experience (Type of experience and minimum number of years)
- 3-5 years of solid customer service experience.
- Excellent organizational, communication skills, and attention to detail.
- Advance proficiency in Microsoft Word and Excel
Other requirements (Behavioural etc.)
- Ability to build strong working relationships, internal and external to the organization
- Good analytical and numerical skills
- High level of discretion
How To Apply
Interested and qualified candidates should apply using the link below:
Click here to apply online
Click here for more details