Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
Client satisfaction is absolutely central to our continued growth and success, and our Corporate Coverage division drives and protects this essential business function within Standard Bank. As a motivated and talented Client Coverage Manager. We want you to work closely with our key clients, helping them to optimise financial performance through the full range of standard bank services and products
We are recruiting to fill the following position:
Job Title: Recoveries Officer
Job ID: 12566
Location: Nigeria
Division: Group Risk Management
Responsibilities
- Control and manage the administration of all recoveries (in-house and outsourced matters)
- Effective management of recoveries on 180dpd & written off accounts in line with specialised recoveries strategies and after write-off strategies.
- Manage external agencies in line with approved SLAs.
- Action incoming correspondence within agreed timelines.
- Issue repossession orders as advised by relevant stakeholders.
- Maintain an accurate register of all repossessed items.
- Keep accurate records and control movement of files between the Bank and external agencies.
- Ensure written off accounts are blacklisted on all credit bureaux.
- Coordinate the asset disposal process end to end.
- Ensure file closure of irrecoverable accounts in line with approved processes.
- Ensure compliance with statutory, regulatory and SBG requirements, to protect the reputation of the Group and to avoid legal action/sanction in respect of regulatory compliance matters.
Key performance measures
- Recoveries metrics as agreed in KRAs.
- Collections rate on NPL book as agreed in KRAs.
- NPL not to exceed 10% of total book.
- Accurate capture and follow up of payment plans.
- Monthly stock checks.
- Monthly reporting on all recovery activities (in-house & outsourced).
- Incoming correspondence actioned within 48 hours.
- Annual review of closed files
Important relationships
Internal
- Develop and maintain working relationships with all internal stakeholders.
External
- Excellent customer service.
- Manage and maintain relationships with external agencies to achieve desired results.
Requirements
- Sound knowledge of relevant statutory legislation and all legal procedures
- Sound knowledge of Bank’s products.
- Branch network knowledge.
- Minimum of a first degree in social sciences.
- 6 years experience in debt collections.
Personal competencies
- Communications skills
- Conflict management skills
- Negotiation skills
- Team work and cooperation
- Good reporting skills
- Sound judgement abilities
Application Closing Date
10th March, 2014
Method Of Application
Interested and qualified candidates should:
Click here to apply