Karisfined Edge Solutions is a Training, Talent Management and Consulting Company with focus on Human Capital Development and Organizational Improvement.
Our solutions are tailored for both Individuals and specific Organizations with suite approaches that have been proven effective. We help Organizations grow by defining and focusing on their core through High Impact Training, Strategies Development, Diagnosing and Eliminating Weak Processes and Optimize Performance.
We are recruiting to fill the position below:
Job Title: Technical Customer Service Representative
Location: Lagos
Job Description
- We are looking for a young, smart and self-driven Technical Customer Support Representative with robust experience in managing large number of customers using relevant CRM software (e,g JIRA, a must)
Responsibilities
- Providing help and answers to the customers' issues through identification of the problem itself, research on answers and subsequent provision of guidance
- Technical support representatives use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems.
- Guidance of the users to support them in becoming more productive
- Support in the development of programs to train the customer on how to properly use the products
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Evaluation of the systems' problems to recommend enhancements
- Respond to emails and online chat requests for technical support
- Taking ownership of customer issues reported and seeing problems through to resolution
Requirements
- Degree in related field
- At least 3 to 5 years practical help desk or customer support experience
- High customer and service orientation
- Well-developed communication and analytical skills
- Good knowledge of the operating systems and relevant hard- or software
- Good problem-solving skills and focus on quality
- Serenity in challenging situations
Application Closing Date
24th January, 2020.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] with email Subject as "Technical Customer Service Representative"
https://www.hotnigerianjobs.com/hotjobs/269530/technical-customer-service-representative-at-karis.html