Operations Manager at Ashton & Dave Travels and Holidays Limited

Ashton & Dave travels and holidays limited is a professional travel, holiday and Logistics services organization is led by a group of professionals whose aim is to provide clients with services that exceed their expectations. Ashton & Dave travels and holidays limited is incorporated under the "Companies and Allied Matters Act 1990 (RC 713420)" and an IATA accredited travel management company working as a professional and reliable entity.

We at Ashton & Dave Travels and Holidays/FlyBoku Limited seek applications from qualified and suitable candidates for the position below for a growing offline and online Tourism brand that specializes in family/personal travel packages and corporate Travels:

Job Title: Operations Manager

Location: Lagos

Responsibilities

• Prospecting, qualifying, developing and closing sales opportunities within a defined territory, especially in Lagos.
• Evaluating, Booking, Ticketing, Refunds, etc.
• Forecasting and tracking of sales opportunities.
• Achieving sales targets.
• Understanding industry trends, product capabilities and customer requirements.
• Oversees Partner Relations with Airlines, Hotels, car rental partners, Tourism partners, etc. in terms of deals, promos, discounts, etc
• Establish Executive level, long term customer relationship for future cross - sell and up - sell opportunities/other services required. Eg. Hotels, pick up, travel packages, Local Transport, Visa, insurance, etc.
• Ensuring customer satisfaction in the areas of post ticket customer service, pre and post Travel customer service
• Experienced supervision, multiple agents and locations,
• Provide daily sales Report with zero error rate in ticket issuance
• Provide daily customer feedback form,
• Provide weekly Report.

Qualifications

• Minimum of BSc / HND in any approved university and course, with either NYSC Certificate of Completion or Exception.
• Minimum of Eight years of Sales and Operations experience in the Tourism industry is critical.
• Experience in Global Distribution System (GDS _ Amadeus/Sabre/Galileo) and Microsoft applications especially, Word, PowerPoint and Excel.
• Experience in Sales and Marketing, and closing deals.
• Outstanding passion for customer service and hospitality
• Proven experience leading teams and managing operations
• Must have International Passport and also passion for Travels
• IATA Certification would be an added advantage.

Remuneration
Very attractive and negotiable.

Application Closing Date
31st January, 2020.

Method of Application
Interested and qualified candidates should please send their Resume to: [email protected] using the position as the subject of the mail.

Note: Please adhere strictly to the Job Description (JD) requirements. CVs without the required Tourism experience will not be honoured for further processing.