Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.
We are recruiting to fill the position below:
Job Title: Software Support Engineer - Dynamics CRM
Location: Lagos Nigeria
Job Description
- As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
- Working on the Dynamics CRM team you will be supporting customers experiencing difficulties with their relationship management system.
- Supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver
What we’re looking for
- Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
- You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
- Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
Duties and responsibilities
- Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
- Collaborate with subject matter experts and escalation managers when additional support is needed
- Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
- Seeks supplemental training to improve performance and develop specialization.
Competences
- Up to 2 years’ experience in technical or customer support
- Strong researching, problem solving and troubleshooting skills
- Adaptability to work independently and part of a team bringing in experts when needed
- Excellent customer service skills
- Passion for technology and learning
- Some exposure with cloud technologies and interest CRM or Microsoft Dynamics
- Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
- Ability to quickly adapt to technology and/or application changes and business delivery priorities
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/269689/software-support-engineer-dynamics-crm-at-tek-expe.html