Online Customer Service Agent at Kreativ Integrated Concept and Management Limited

Kreativ Integrated Concept and Management Limited is receruiting for a Premium Sport Betting Company to fill the position below:

Job Title: Online Customer Service Agent

Location: Lagos

Job Descriptions

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Identify and assess customers' needs to achieve satisfaction.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage

Requirements

• Must be HND / B.Sc holder
• Candidate must reside within Fadeyi, Surulere, Yaba, or Apapa Axis
• Passionate or Willing to learn more about Sports
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt / respond to different types of characters
• Excellent communication and presentation skills

Application Closing Date
15th Februaury, 2020.

How to apply
interested and qualified candidates should send their CV to: [email protected] using "Online Customer Service Agent" as the subject of the email.