First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.
We are recruiting to fill the position below:
Job Title: Desk Head, Application Support
Ref No: 2000001F
Location: Lagos
Job: FBN Gen. Job Family
Organization: Technology And Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range - From : Assistant Manager Grade Range - To : Manager
Job Objective(s)
- Provide technical expertise in the areas of application operations
- Assist with maintenance and operational support of the applications and processing according to the strategic guidelines, technology processes and needs in all areas, in order to keep running the services provided by IT and in accordance with the institutional objectives
Duties & Responsibilities
- Conduct proactive monitoring, operation and maintenance of applications in order to support operations and ensure compliance to relevant standards
- Provide technical direction in the area of requirement definition, planning, coordination and implementation of applications
- Ensure prompt and effective delivery of applications to users
- Perform application configurations and problem and incident management to ensure IT service continuity and supply
- Review system configurations and ensure that the needed configuration elements are made available on site for installation
- Provide support to all applications in production environment
- Conduct event, fault and performance management
- Perform routine application analysis, and evaluation on resource requirements necessary to maintain and/or expand service levels
- Ensure all application issues are resolved and documented
- Fulfil service requests and perform routine maintenance and support activities
- Provide leadership and technical guidance to reports
Job Requirements
Education:
- Minimum of a first degree or its equivalent in a IT related discipline
- Masters or a recognized professional certification will be an added advantage
Experience:
- 5+ years of experience in systems support/ administration
- 1+ years of management experience
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/270451/desk-head-application-support-at-first-bank-of-nig.html