Alan & Grant - Our work is focused on creating innovative HR and Organizational Development Solutions aimed at Performance Improvement & Business Growth. We currently serve clients across various sectors of the Economy in from locations in Jos, Port Harcourt and Lagos.
We are recruiting to fill the position below:
Job Title: Customer Success Associate
Location: Lagos
Job Description
- Responsible for training and on-boarding new customers and managing customer relationships through their entire life cycle.
Responsibilities
- On-board and train new customers
- Collect and record any customer issues that arise and ensure all issues are resolved within the service level agreement (SLA)
- Demonstrate the values of our services to our customers by providing prompt and proactive support
- Provide customer-specific services to help customers optimize the values/benefits of the software
- Monitor user adoption and diagnose problems so as to develop and execute solutions to ensure the platform is meeting customer expectations
- Provide feedback on product enhancements and updates to the Product Management team based on client interactions, feedback and ​recurring issues
- Ensure customers remain satisfied with the product by educating them about functional capabilities and upgrades
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention
- Monitor details of contracts to inform clients of pending expiration dates and assist them in processing contract renewals where needed.
- Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
Requirements
- Thorough knowledge of (or eagerness to learn about) our products and their varied capabilities.
- Technical aptitude and the ability to understand and explain complex concepts in simple terms.
- Must possess Human Resource Management knowledge
- Great interpersonal and relationship-building skills.
- Customer service experience and a customer-centric attitude.
- A bachelor's degree in any field.
- 2-3 years experience in a similar role.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/270876/customer-success-associate-at-alan-grant.html