GentRoyal Koncepts is currently recruiting suitably qualified candidates to fill the position below:
Job Title: Customer Service Officer
Location: Lagos
Job Responsibilities
- Manage large amounts of incoming calls.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal / customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Requirements
- Proven customer support experience or experience as a client service representative.
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
Application Closing Date
1st March, 2020.
How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the "Job title" as subject of the email.
https://www.hotnigerianjobs.com/hotjobs/273820/customer-service-officer-at-gentroyal-koncepts.html