Dragnet Solutions Limited is a firm that specializes in the design, development and implementation of people screening solutions that can be deployed in a variety of uses covering both the workplace and the educational arena.
We are recruiting to fill the position below:
Job Title: Test Center Administrator
Location: Lagos
Working Days / Hours(s): Monday - Friday, 8am - 5pm
Job Description
- The Test Center Administrator (TCA) will serve as the face of Dragnet in test centers around the world. These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams.
- The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.
Required Conduct
- Ensure every candidate receives a fair test
- Represent Dragnet's vision, mission, and values
- Inspire others to succeed
- Ensure your test center provides a best-in-class and comfortable testing experience
- Permit only eligible candidates
- Safeguard the test center from misconduct
Responsibilities
- Maintain and apply expert knowledge of test center policies, practices, and procedures
- Greet examinees and verify identification
- Administer and proctor tests
- Register and prepare candidate scorecards
- If applicable, digitally scan and record candidate fingerprint identification
- Continuously monitor candidates as they complete exams
- Resolve or report candidate issues with urgency
- Secure all computer software in the test center at all times
- Reboot computer servers and reset passwords as necessary
- Report any occurrences outside company guidelines to corporate management
- Ability to be flexible with scheduling based on Dragnet capacity requirements.
Required Qualifications & Experience
- B.Sc in any discipline
- One-year customer service-related experience required
- Ability to communicate with candidates effectively and with professionalism and authority
- Ability to learn and apply operational and maintenance instructions, and other job documents
- Ability to write detailed reports and correspondence
- Ability to multitask and handle small tools, pack equipment for shipping or unpack for installation
- Familiarity with Microsoft Windows-based computer programs
- Familiarity with computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing).
Physical Requirements:
- Ability to remain in a stationary position for extended periods of time while administering exams
- Ability to perform periodic walk-throughs
- Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring
- Frequently positions self to maintain computers in the lab & office setting; including under the desks and in the server closet
- Ability to enroll and pass a background check for administering federal government client exams
- Must be willing to work Saturdays.
Application Closing Date
28th February, 2020.
https://www.hotnigerianjobs.com/hotjobs/275834/test-center-administrator-at-dragnet-solutions-lim.html