Customer Service Associate at Conserveria Africana Limited

Conserveria Africana Limited is a fast growing, well established FMCG food company located at Ota. We are a multinational FMCG company, makers of popular brands like Jago Instant Full Cream Milk Powder, Jago Sweetened Condensed Filled Milk,  and Gino brands of Tin Tomato, Baked Beans, Sweet corn, Marrow fat peas, Curry, Matches, Mayonnaise, etc.

We are recruiting to fill the position below:

Job Title: Customer Service Associate

Location: Lagos

Job Description

• We are looking for an outgoing Customer Service Associate to assist our customers with product inquiries in a swift, proficient and friendly manner.

Responsibilities

• Attending training sessions to grow knowledge of product and to develop customer service skills.
• Resolving phone, walk-in, mail, fax, and email customer inquiries.
• Processing and logging incoming calls into CRM system.
• Identifying customer needs.
• Forwarding and escalating inquiries to relevant individuals and departments.
• Contacting customers to give them accurate feedback on the progress of their inquiries.

Requirements

• High School Diploma or GED
• 1 year customer service experience,
• Proficient with MS Office suites.
• Excellent phone etiquette.
• Outstanding communication skills, both verbal and written.
• Strong people skills.
• Ability to sit at a desk for extended periods.

Application Closing Date
25th March, 2020.

Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the "Job Title" as the subject of the mail.