CRM Technical Support Officer at Eclat Human Resources Consulting Limited

Eclat Human Resources Consulting Limited is a progressive Human Resource Management Firm with its Headquarters in Abuja, Nigeria. We are a team of professionals from various field of study who have come together to build ECLAT HUMAN RESOURCE CONSULTING serving clients across the nation.

We are recruiting to fill the position below:

Job Title: CRM Technical Support Officer

Location: Abuja

Job Description

• The CRM technical support officer will aid the deployment and maintenance of CRM solutions in-house and for clients.

Job Functions / Responsibilities

• Monitor relationships with existing customers through CRM systems.
• Provide support in the planning and delivery of CRM strategies across the organization and for clients.
• Perform development, testing, implementation, documentation and maintenance of the CRM application.
• Provide day to day technical support, troubleshoot and resolve problems within the CRM applications.
• Implement new enhancements including creation of custom objects, workflows, email alerts and templates, and campaigns.
• Provide support by gathering and analyzing business requirements for development requests.
• Monitor and evaluate new program features and application options.
• Participate in cross-functional teams that address strategic business issues involving CRM and operations.
• Suggest new methods to address customers' needs.
• Conduct market research to follow trends and competition.
• Identify new opportunities and proactively address customer concerns.

Requirements / Qualifications

• Previous relevant experience as a CRM Technical Support Officer, CRM administrator or similar position.
• Must have working knowledge of CRM softwares.
• Strong functional knowledge of the data structure; understanding of how to leverage CRM tools to meet complex reporting requirements while enabling long term scalability.
• Technical expertise with CRM and analytical systems.
• Working knowledge of Enterprise resource planning.
• Customer-oriented attitude.
• Solid experience with Customer Relationship Systems and KPI metrics.

Application Closing Date
24th March, 2020.

How to Apply
Interested and qualified candidates should send their Applications to: [email protected] using the "Job title" as subject of the email.