Growth in Value Alliance (GV Alliance) Partners - Our client is recruiting to fill the position below:
Job Title: ITSM Release Manager
Location: Lagos
Job Description
- We are in need of a dynamic ITSM Release Manager who will work on:
- Integrating IT Release management activities into the overall project and demand management plan.
- Driving faster adoption, greater ultimate utilization and higher proficiency on the Releases impacting the business.
Responsibilities
- Innovative approaches to the analysis of information and generation of useful information from it.
- Coordinate and manage the process of planning, building, testing and deploying of MTNN IS hardware, application and software and version control and storage of software and releases
- Coordinate, convenes, and facilitates Release Management meetings and maintain a schedule of approved and tentative releases
- Verify the completeness and timeliness of Release information entered into the system and follows up on non-compliant release to the process.
- Coordinate and monitor the MTNN IS patch management process to guide against viral attack
- Ensure the effective monitoring of patches deployed in the environment
- Refine processes that identify, control, maintain and verify all changes and releases in controlled environments
- Identify improvement areas in the project delivery cycle and implement lessons learnt following project closure
- Ensure adherence to and alignment with change management process
- Conduct post implementation reviews for all products and services, maintaining an updated tracker for all identified issues while ensuring prompt resolution within agreed SLAs
- Produce ad hoc resource usage reports and analysis
- Create monthly, quarterly release schedule calendar and ensure compliance to proposed go-live dates
- Evaluate, prioritize multiple clients’ needs internal and external of the business.
- Keep abreast of business process changes and communicate these to all stakeholders.
Job Requirements
- First degree in Computer Science or an IT equivalent degree
- Practitioner Certificate in ITIL - IT Service Transition or equivalent certification
- Minimum of 3 years’ experience in area of specialization with experience working with people
- Experience in a medium organization
- Experience IT Service Support and Delivery Experience
- Experience in governance of enterprise information systems
- Min 1 year Release Management Experience
- Project management Experience
- Experience in handling Release management issues
- Experience working with a range of service
- Provides Understanding of service delivery and service support environments.
Application Closing Date
15th March, 2020.
https://www.hotnigerianjobs.com/hotjobs/278394/itsm-release-manager-at-growth-in-value-alliance-g.html