Etisalat Nigeria - Emerging Markets Telecommunication Services (trading as Etisalat Nigeria) desires to urgently fill the following vacant positions in the Technical Division.
Job Position: Front Line Monitoring Shift Leader (Senior Engineer , NOC Operations)
Reports to: Head, NOC Operations
Work Base Area: Abuja
Job Roles & Responsibilities
- Fault Management reporting in the network
- Ensure escalation management and technical support
- Ensure escalations are being done in a timely manner and respective members are informed.
- Ensures 24×7 Monitoring and reporting is available for all technologies as needed
- Liaises with the Customer Care Team as regards Network outages
- Liaises with other service providers regarding network outages (Lease lines and interconnect issues)
- Follow up with all the concern team members / Vendors for tracking and resolution of faults
- Provide reports for service outages and recommends follow up actions
- Reviews TT reports against SLA and recommends follow up actions
- Provide Major service outage investigations and follow up for resolution.
- Coordination and control of all the Trouble Tickets raised in the network.
- Follow up for closure of trouble tickets within agreed MTTR.
- Prepare reports on Network Outages and follow up for RCA
- Work in 24X7 Shift Basis
Job Requirements:
- First degree or equivalent in Electrical Engineering, Electronic/Telecommunication Engineering or relevant discipline
- Minimum of 3 years experience in Telecom NOC and NMC operations
- Post graduate education an advantage
In addition, interested candidates must:
- Have completed NYSC or possess exemption certificate.
- Be highly focused and success driven.
- Exceptional ability to think and plan proactively
- Possess good interpersonal/people skills.
Application Deadline
April 4, 2011
Method of Application
Qualified/interested candidates should forward updated / detailed resume to:
[email protected]
on or before Monday, April 4, 2011(Subject of email should be position applying for).
Please don’t apply if you are not qualifiedOnly shortlisted candidates will be contacted.