Etisalat Nigeria - Emerging Markets Telecommunication Services (trading as Etisalat Nigeria) desires to urgently fill the following vacant positions in the Technical Division.
Job Position: Fault Management Analyst (Engineer, NOC Operations)
Reports to: Front Line Monitoring Shift Leader(Senior Engineer , NOC Operations)
Work Base Area: Abuja
Job Roles & Responsibilities
- Escalation and management of network faults.
- Supporting and following up on the execution of Work Orders and Change Requests.
- Providing technical support to the field teams.
- 24×7 Monitoring, supervision and reporting.
- Liaises with Customer Care Team as regards Network Outages
- Liaises with other service providers regarding outages on leased and interconnect lines.
- Assists in providing reports for service outages and recommended follow up actions.
- Review TT reports against SLA and recommend follow up actions.
- Support in providing Major service outage investigations and follow up
- Assist in the co ordination and control of all the Trouble Tickets raised in the network.
- work in 24X7 Shift Basis
Job Requirements:
- First degree or equivalent in Electrical Engineering, Electronic/Telecommunication Engineering or relevant discipline
- Minimum of 2 years experience in Telecom NOC and NMC operations
- Post graduate education an advantage
In addition, interested candidates must:
- Have completed NYSC or possess exemption certificate.
- Be highly focused and success driven.
- Exceptional ability to think and plan proactively
- Possess good interpersonal/people skills.
Application Deadline
April 4, 2011
Method of Application
Qualified/interested candidates should forward updated / detailed resume to:
[email protected]
on or before Monday, April 4, 2011(Subject of email should be position applying for).
Please don’t apply if you are not qualifiedOnly shortlisted candidates will be contacted.