Relations Manager at Lead Enterprise Support Company Limited - Oyo, Edo and Enugu

Lead Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries.

We are recruiting to fill the position of:

Job Title: Relations Manager

Locations: Oyo, Edo and Enugu

Job Description

• Client Service Manager handles and resolves client’s queries, develop strategies for improving customer services, train other client services staff and maintain business relationships with existing clients.

Specific Duties & Responsibilities

• Organize physical and health forum and enlightenment program chart and timetable for clients.
• Provide accurate and timely information on benefits and services available to clients.
• Plan and drive corporate and retail client relationship management in the region.
• Ensure proper documentation of all enrollee complaints and escalate where necessary.
• Ensure effective and prompt enrolment of clients.
• Build positive and productive relationships with clients.
• Make frequent client calls and visits to strengthen client relationships.
• Provide support in new product development and enhancement activities.
• Ensure quality assurance of HMO services to clients (enrollees and providers)
• Ensure that enrollees are managed under the care coordination scheme.
• Perform any other duty as required by Head Client Services.
• Support team efforts by ensuring 0% loss in existing client relationships.
• Performance Indicators
• Client satisfaction Index.
• Client retention rate.
• Expansion and management of clients within the region.
• Crisis resolved.

Application Closing Date
30th March, 2020.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the "Job Title" as the subject of the email.