Shop Sales Executive at e.Stream Networks Limited

e.Stream Networks Limited, an ISO9001 Quality Certified company is a licensed broadband communications provider dedicated to providing suitable connectivity solutions for businesses. With over a decade in the ICT sector and presence all over Nigeria, we leverage on providing a unique combination of industry experience and expertise in our service offering to all our clients across the country.

We are recruiting to fill the position below:

Job Title: Shop Sales Executive

Location: Surulere, Lagos
Reports to: Team Lead Sales Lte

Job Purpose

• The Shop Sales Executive is responsible for attending to walking-in customers to resolve complains and queries.
• He / She is to ensure the smooth operation of the shop and also increase the foot fall (store traffic) in order to optimize profitability.

Duties and Responsibilities
Technical / Analysis and Problem Solving:

• Reports buying trends, customer needs, profits etc.
• Ability to deal with customers and resolve issues in a positive way.
• Customer Focus
• Giving product demonstrations to prospects
• Ensure high levels of customer satisfaction through excellent service delivery
• Maintaining cordial relationship with dealers and customers
• Maintaining outstanding store condition and visual merchandising standards
• Interpersonal, Relationship Management & Collaboration
• Escalate customer impacting issues not within control to his/her line manager.
• Prompt resolution of customers’ complains and queries by liaising with appropriate unit.

Financial Management:

• Daily cash collection and remittance.

Requirements
Education & Work Experience:

• National Diploma (ND in IT, Social Science, Art, Engineering or relevant discipline)
• Minimum of 1 to 2 years’ experience in sales and marketing.

Competency, Skills & Certifications:

• Market Intelligence
• Proficiency in Microsoft Suite
• Consultative Selling
• Advance Negotiation skills
• Shop Management Skills
• Business Communication
• Presentation Skill
• Relationship & People Management
• Willingness to learn and be trained.
• Positive attitude.
• Excellent Communication skills
• Multi-tasking.
• Integrity
• Listening Skill.

KPAs:

• Growth in subscriber’s base
• Create high level customer experience/customer satisfaction
• Client acquisition Rate.
• Target vs Achievement- Daily, Weekly, Monthly and Quarterly.
• BTS Fill Through.
• Customer relationship management.
• Sales Achievement.
• Strict compliance to eStream administrative policy.
• Strict compliance to eStream ISO 9001:2015 Procedures.

Working Conditions

• The incumbent may be required to sit in cold (air conditioned) rooms for a long time.
• Physical requirements
• This position does not require any physically demanding task. However, the incumbent should be physically fit to withstand the both physical and mental demands.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should forward their Applications to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be shortlisted.