Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many "firsts" in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.
A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more nigerians.
In Nigeria, Airtel is working tirelessly to live up to an ambitious vision of being the most loved brand in the daily lives of Nigerians as it offers a superior brand experience and a portfolio of innovative products & services ranging from exciting voice solutions to inventive data packages and mobile broadband.
We are recruiting to fill the position below:
Job Title: Head - Corporate Solutions (Enterprise Business)
Location: Nigeria
Job Description
Customer Requirement Analysis
- Leadership of the function supporting the sales teams in analyzing customer requirements, providing solution design and liaising with networks to deliver on customer requirement
Prompt and effective solution delivery
- Responsible for initial Solution Design and client site survey for all Enterprise Projects.
- Coordinate with all relevant internal and external stake holders in 3rd order to deploy Enterprise Solutions and for Enterprise Core Network Maintenance and Support.
- Coordinate closely with Network Services Team for delivery of enterprise solutions orders trouble ticket resolutions, logging and closure.
- Lead the teams attending to technical sales meeting along with Sales Managers in order to capture client’s request for service provisioning.
- Maintain a consolidate national project tracker for all ongoing Enterprise services implementation from Order to Completion in close coordination with Network teams and publish such tracker periodically for the benefit of sales and enterprise team.
- Provide all required documentation including approval process for implementation kick-off of all Enterprise service provisioning (CRF and any other supporting documents).
- Provide the Enterprise Sales Team with the Job completion Certificate for customer concurrence and endorsement to mark the completion of service provisioning and billing commencement.
- Coordinate the billing and invoicing of Enterprise Customers based on signed Job Completion Certificates.
Strong Support Structure
- Lead teams to drive the resolution of all Enterprise Link Outages and faults in coordination with Enterprise Network Team with regular updates on resolution paths and action plans.
- Ensure proper quality assurance on all 3rdparty installations on Enterprise Client sites.
- Lead the Coordination of technical support activities during and after Enterprise Service Implementation.
- Support actual implementation and service provisioning as required as and as subset of outage resolution on client site.
Service level agreement compliance
- High Compliance with the MTTR Clause in the contractual agreement with clients.
- Ensures prompt resolution of Network related issues in order to maintain the maximum service availability. (Avoid Unnecessary Revenue deduction).
- Lead the Compilation of all outage reports for Enterprise customers and make it available Sales tams for reconciliation of such report with the customers when required.
- Assist with other documentations which might be required to keep track of Enterprise circuits and database including Technical and commercial details.
Team Management
- Provide clarity of purpose to team members
- Ensure effective prioritization of product development activities and alignment of such to the overall SBU and company wide objective
- Coach, mentor and guide team members, ensuring high motivation and engagement
- Put in place training and development plan for members of the team
Desired Skills and Experience
- Bachelors in Computer Science Engineering, Electrical Electronics with Computing Option or any other IT related courses
- Professional qualifications in Networking such as CCNA, CCNP or higher will be an added advantage.
- 8-10 years of work experience with 3-4 years of relevant experience in Telecom Industry. 2 which has to be at supervisory level.
- Relevant experience in IT/telecom enterprise services networking environment will be preferred.
Competencies
- Extensive knowledge of Microsoft office suite (Project, Word, Excel, Visio and Power Point) will be required.
- Delighting the customers
- Strong technical aptitude & IT savvy
- Strong communication skills
- Good interpersonal skills
- Teamwork & Collaboration with stakeholder
- Highly Result Oriented believes in teamwork
Application Closing Date
2nd April, 2014
How to Apply
Interested and qualified candidates should:
Click here to apply online