Sigma Qualitas Limited is a network of experienced consultants, with over 50 years work experience in large multinational organizations and the public sector, who have come together for the purpose of giving consultancy services and training to clients across many industries.
Sigma Qualitas is recruiting to fill the position of:
Job Title: Specialist Continuous Service Improvement
Location: Lagos
Core Job Functions / Responsibility:
Increase the efficiency, maximizing the effectiveness and optimizing the cost of services and the underlying IT service management processes. Ensure that improvement opportunities are identified throughout the entire service lifecycle. Continually align and re-align IT services to the changing business needs by identifying and implementing improvements to IT services that support business processes.
Primary activities
- Review, analyses and make recommendations on improvement opportunities in each lifecycle phase:
- Service strategy
- Service design
- Service transition
- Service operation
- Identify and implement individual activities to improve IT service quality and improve the efficiency and effectiveness of enabling ITSM processes
- Improve cost effectiveness of delivering IT services without sacrificing customer satisfaction
- Review management information and trends to ensure that services are meeting agreed service levels
- Review management information and trends to ensure that the output of ITSM processes are achieving the desired results
- Conduct maturity assessments against the process activities and roles to highlight areas of improvement or concern
- Conduct internal audits verifying compliance
- Conduct external and internal service reviews to identify CSI opportunities
- Review analyzed data
- Present recommendations to senior management for improvement
- Help prioritize improvement opportunities
Job Requirements and Skills
- Graduate Qualifications: A First degree BEng, BSc, BTec, Science or Technology Only from a recognized University REQUIRED.
- Post Graduate Qualifications: Master’s degree or Post Graduate Qualification would be of ADVANTAGE.
- Experience: 5 to 7 years’ relevant work experience in IT production environment, NYSC is ESSENTIAL.
- Certifications and Training Requirements: Relevant IT Certifications (CISCO, JAVA etc.), ISO, ITIL, PMP, Applications etc. would be of ADVANTAGE.
Key Skills:
- Proficient use of Microsoft Office, Outstanding Process and Systems Documentation, Attention to Detail, Highly organized, Conflict Resolution, Presentation Skills, Excellent Communication skills, highly organized, Team Oriented and Leadership, High Tolerance for Stress, Problem Management (analysis and resolution), Customer Service Orientation, Relationship Builder, High level of Integrity, Time and Priority Management Skills, People Management and Negotiation skills. Superior Analytical.
- Communication, Influencing and Negotiation
- Delegation/ Supervisory
- Problem Solving, Passion for Excellence, Integrity and Empowering people
- Growing people, Team work and Customer Focus
- Business Application Development skills
Application Closing Date
Tuesday, 25th March, 2014
Method of Application
Interested and qualified candidates should forward their CVs and other required information to:
[email protected]
Required with your submitted CV are the following:
- Your current earning information and your DOB.
- Your contact details should contain active phone numbers and email addresses.
- Review your CV every time you make a submission, one CV does not fit all jobs.
- Kindly note that we need the subject matter of your response to contain the Job Title you are interested in,
- The file type must be PDF or DOCX, the preference being word documents,
- Any response that contains a file name such as "My CV or My Resume" cannot be treated.
Please Note: short listing is based on the requirements in the given job descriptions above such as; qualifications required, years of experience, technology and industry exposure. All candidates for the list positions MUST have relevant and required work experience, as specified in the job descriptions.