Customer Service Representative Intern at Quickmove.com.ng Logistics Limited

Quickmove.com.ng is a moving & relocating company located in Lagos Nigeria for your home, office and equipment moves. Our team of experienced property movers and packers will not only make your move stress-free but also take pride in ensuring your home or office move is done quickly, seamlessly and effectively.

We are recruiting to fill the position below:

Job Title: Customer Service Representative Intern

Location: Lagos

Job Description

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support
• Work with customer service managers to ensure proper customer service is being delivered.

Job Requirements

• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt / respond to different types of characters
• Excellent verbal and written communication skill
• Ability to multitask, prioritize, and manage time effectively
• Applicants must be comfortable using computers.
• Ability to stay calm when customers are stressed or upset.
• Must be available to work occasionally at nights, holidays and weekends
• Familiarity with all of the goods and services offered by the company
• Excellent communication and interpersonal skills.

Application Closing Date
8th May, 2020.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the "Job Title" as the subject of the email.

Note

• Applicants must be based in Lagos. Living within close proximity to Gbagada is a plus.
• Applicants must be ready for an interview and aptitude test which will be conducted via skype.