Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
Job Title: Customer Relationship Officer
Job ID: 424313
Location: Abuja
Job Description
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
Roles & skills reponsibilities
- The role holder is required to have the following skill:
- Customer Relationship Management (Advanced)
- Data Conversion & Reporting (Core)
- Credit Risk Analysis (Core)
- Legal & Regulatory Knowledge (Core)
- Market / Competitor Knowledge (Core)
- Product knowledge (Core)
- Risk Management (Core)
- Needs profiling & analysis (Core)
- Negotiation & Objection Handling (Core)
- Needs Based / Consultative Sales Skills (Core)
Qualifications & Experience
- Minimum of a 2nd Class degree in a relevant course.
- 5-7 years sales experience in a similar role
- Strong sales and relationship management skills
- Good Communication and Interpersonal skills.
- Role holder is expected to have some knowledge and experience in offering a range of products to meet customers’ needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products
- Customer Relationship Management (Expert)
- Market / Competitor Knowledge (Advanced)
- Product knowledge (Advanced)
- Needs profiling & analysis (Advanced)
- Negotiation & Objection Handling (Advanced)
- Needs Based / Consultative Sales Skills (Advanced)
Application closing Date
4th April, 2014
Method of Application
Interested candidates should :
Click Here To Apply