Airtel Nigeria, formally Zain Nigeria is a top Telecom Service provider in Nigeria. We are recruiting for Airtel job vacancies in the following positions:
Job Title: Team Lead, Retentions
Job Code: 5010
Job Purpose
To drive, monitor, deliver the prepaid revenue earning customer base targets for the business by maximizing customer retentions and leveraging all consumer insights for increasing customer life cycle on network
Educational Qualifications & Functional / Technical Skills
- Bachelors in Computer Science or Engineering or Masters in Computer Applications
- Masters in Business Administration would be preferred additional qualification
- MBA in Marketing or Postgraduate degree with specialization in Marketing.
Relevant Experience
- 10 years of work experience work Experience with at least 6 years of relevant experience in Telecom.
- Of these atleast 4 years should be in telecom prepaid marketing.
- A minimum of 3 years in Management role with having direct on co. roll reportees.
- Sound understanding of prepaid customer life cycle management/ retention processes
- Extensive knowledge of prepaid telecom workflows to ensure effective development of financial and product business cases, review and management of customer life cycle and retentions
- Understanding and experience in Telecom consumer analytics and how to apply the same in product/ process/ program development.
Other requirements (Behavioural etc.)
- Strong analytical skills able to draw conclusions from data, management information and trends
- Ability to respond to unstructured business situations with a clear analysis, strategy and action planning.
- Assertive and clarity of thought
- High levels of commitment
- Entrepreneurial & Business acumen
- Innovation
- Strong technical aptitude & IT savvy
- Strong communication skills: written and oral
- Good interpersonal skills and ability to work with cross functional teams
- Teamwork & Collaboration with stakeholder
- Project Management Skills
- Inductive Reasoning & Fluency of Ideas
- Highly Result Oriented believes in teamwork
- Customer centric approach
Method of Application
Qualified and Interested candidates should:
Click here to apply online