Sigma Qualitas Limited is recruiting to fill the position of:
Job Title: IT Tools Specialist
Location: Lagos
Core Job Functions / Responsibility
- Responsible to maintain HP BTO software bundle that is consist of different monitoring, ITSM and Business service management tools, assuring the integrity of the system by managing, tuning and ensuring optimal performance of the systems. Maintain the administration tasks of HP BTO Software bundles that is consist of (Operation Manager, Network Node Manager, network Automation, Storage Essentials, Service Manager, uCMDB, OMi and Business Service Manager) by ensuring the integrity of the following tasks completion.
Primary Activities:
- Supervise the periodic maintenance of the system and, when necessary, request field service from system vendors.
- Maintain the operating integrity of the system by managing, tuning and ensuring optimal performance of the system and ensuring that all the components of the system are at the current patch levels in line with the Customer's Enterprise software Update Policy.
- Co-ordinate the archiving of data from disk to tape or other media and retrieval from archive
- Maintain periodic system backups
- Ability to fully administratively manage OMW system and ability to develop Operation manager policies to monitor nonstandard applications
- Ability to design and architect changes to OMW message stream and Experience working with OM agents.
- HP Network Node Manager Experience
- Experience with HP Business Process Monitor (BPM), Business Service Management (BSM), Network Automation, OMi, Storage Essentials (SE), uCMDB and Service Manager
- Familiarity and experience with ITIL and its processes, especially Incident, Problem, Change and Event Management
- Ability to gather and understand business requirements and adapt technical solutions to business needs.
- Maintain a log of system problems and communicate them to operators and OEM's.
- Enable fast fault resolution and restoration time (Mean Time to Repair - MTTR) through accurate fault localization and notifications.
- Improve infrastructure-planning and business planning decisions by maintaining and analyzing past and present performance data.
- Identify capacity upgrades before performance degradations occur.
- Monitor quality of Service and send an alarm on any deterioration of Service.
- Monitor and send an alarm on integrity of in-scope Services.
- Maintain unified and integrated view of the end-to-end IT infrastructure, data Centre and Services.
- Application and business process configuration management.
Job Requirements and Skills
- Graduate Qualifications: A First degree B.Eng, B.Sc, B.Tech, Computer Science or Technology Only from a recognized University REQUIRED.
- Post Graduate Qualifications: Post Graduate Degree Technology and MBA is of ADVANTAGE
- Experience: 7-10 years relevant work experience in IT Tools (NYSC is ESSENTIAL.
- Certifications and Training Requirements: Relevant IT Certifications (ITIL IS A MUST) is of ADVANTAGE.
Key Skills:
- Proficient use of Microsoft Office, Outstanding Process and Systems Documentation, Attention to Detail, Highly Organized, Conflict Resolution, Presentation Skills, Excellent Communication skills, Highly Organized, Team Oriented and Leadership, High Tolerance for Stress, Problem Management (analysis and resolution), Customer Service Orientation, Relationship Builder, High level of Integrity, Time and Priority Management Skills, People Management and Negotiation skills. Superior Analytical.
- Communication Skills
- Presentation/Facilitation skills
- Leadership and People Management Behavior skills
- Passion for Excellence skills
- Integrity
- Empowering people skills
- Growing people skills
- Team work and Customer Focus.
Application Closing Date
25th March, 2014.
How to Apply
Interested and qualified candidates should send their CV's to:
[email protected]
Note: Required with your submitted CV are the following; your current earning information and your DOB. Your contact details should contain active phone numbers and email addresses. Review your CV every time you make a submission, one CV does not fit all jobs. Kindly note that we need the subject matter of your response to contain the Job Title you are interested in, the file type must be PDF or DOCX, the preference being word documents, any response that contains a file name such as "My CV or My Resume" cannot be treated.
Please note short listing is based on the requirements in the given job descriptions below such as; qualifications required, years of experience, technology and industry exposure. All candidates for the list positions MUST have relevant and required work experience.