We are a reputable conglomerate with dominant presence in automobile (having franchise of premium cars/vehicles) and with business activities in other sectors of the economy. Due to continuous growth in our businesses, we are looking for qualified, young, result oriented, dynamic and energetic professionals who are looking for dynamic environment that will support their career ambitions to fill the position listed below:
Job Position: After Sales Operations Manager (Automobile)
Location: Lagos/ Abuja
Job Description
- Candidates for this position will be responsible for identifying after sales weaknesses and areas of improvements:
implementation and management of improvements in administration of the workshops: interface between customers and the workshop personnel: ensuring that the complaints of the customers are attended to using best practices management of incentives programme for after sales; implementing core processes of after sales department; ensuring the recovery of break down vehicles and timely fixing by the workshop; making sure that work flows through the workshop effectively and that targets and deadlines are achieved to pave way for customer satisfaction etc.
Qualifications/Experience
- Must have expertise in operations of after sales in a reputable automobile company, have a strong customer focus and be able to ensure that objectives are delivered.
- Be able to deal with cost management. budget and expenditure, productiveness and performance levels. Ability to provide practical solutions to problem is a must.
- Must possess strong communication skills (verbal and written) and be computer literate.
- B.Sc / HND in Mechanical/ Electrical Engineering with at least seven years hands-on experience in handling after sales operation of a well structured automobile company.
Application Closing Date
1st April, 2014.
How to Apply
Interested and qualified candidates should send their applications and detailed CV (in word format) to:
[email protected]
Note: Quote the position being applied for as the subject of your cover note/mail. Only the shortlisted applicants will be contacted.