Client Service Executive and Front Desk Officer at Silky Touch Emporium

Silky Touch Emporium (STE), founded in 1985 by Ogbuefi Victor Okolie, the Chief Executive Officer, STE is a Luxury Goods Store with four branches in Nigeria. We have been serving customers with the finest Italian luxury brands for over 30 years. Our goal is to ensure that we satisfy our customers, providing them with every service and exclusive fashion product that will encourage them to continue to express their individual style

We are recruiting to fill the position below:

Job Title: Client Service Executive and Front Desk Officer

Location: Lagos

Job Description

• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Creating a positive onboarding experience for new clients.
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Identifying ways to overcome clients' initial dislike of company products.
• Maintaining an accurate record of all existing and potential clients.
• Responding to client inquiries in a timely and professional manner.
• Training and providing overall guidance to client service employees.
• Organizing training seminars to enable clients to fully utilize product features and benefits.
• Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.

Application Closing Date
10th July, 2020.