InterContinental Hotel Lagos, a 5 - star hotel edifice built very close to the Lagos creek. The hotel is located on Victoria Island, in the centre of Lagos, home to major consulates and multinational companies, making it the perfect residence for affluent business and diplomatic travellers. Built on an elevated terrain overlooking Lagos' port, the hotel offers uninterrupted spectacular views of the Lagos Skyline, ample meeting space and grandiose accommodations.
InterContinental Hotel Lagos is recruiting to fill the position of:
Job Title: Guest Relations Manager
Job Number: LAG000093
Location: Lagos
Job Description
As Guest Relations Manager, you will ensure the smooth and efficient running of the Guest Relations department of the hotel and will be directly responsible for the satisfaction of all guests needs. This diverse, challenging role will be based in Front Office and offers great variety with regular Duty Management shifts.
Also, as Guest Relations Manager, you will also be responsible for managing and motivating your team. You will be required to ensure that the team within your department is adequately trained and developed in line within our InterContinental ways of working . You will actively guide and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery to our regular, Priority Club members and Ambassador guests.
Qualifications:
- Degree from a reputable institution in Social Sciences/ Arts or its equivalent
- Previous Front Office/ Food and Beverage Supervisory/Management Experience
- Previous experience with dealing and resolving guest queries.
- Experience with guest Loyalty programs a plus
- Excellent presentation, communication and organizational skills and the ability to multi task while working under pressure
- High level of English language skills both written and verbal.
- Previous IHG experience preferred but not mandatory
Application Closing Date
13th April, 2014
Method of Application
Interested and qualified candidates should
Click here to apply online