Medpro Global - Our client is a transportation firm that seeks to fill the position of:
Job Title: Client Service Personnels
Location: Lagos
Key Accountabilities:
- Accurately performs registration process for new and existing clients
- Act as interface with all clients at job sites/locations
- Interacts with company’s client to provide them with information and address inquiries regarding products and services.
- Responsible for managing all operational concerns raised by client
- Exploring opportunities to add value to job accomplishments.
- Provide client support services in accurate and timely fashion.
- Maintain high level of professionalism and competence in every client interaction.
- Build positive and productive relationships with clients.
- Make frequent client calls and visits to strengthen client relationships.
- Analyze and resolve service issues promptly.
- Inform management about complex client issues and resolutions.
- Maintain client focused working environment for team.
- Work in compliance with company policies and procedures.
- Identify and develop now business opportunities with client contacts.
- Utilize effective problem solving and time management skills in client service operations.
- Develop process improvements to enhance service efficiency and effectiveness.
- Provide assistance to less experienced staffs when needed.
- Provide support in new product development and enhancement activities.
Qualifications, Skills & Competencies:
- Minimum of 1-3 years post qualification experience
- Relevant University Degree or HND in any discipline
- Prior Experience as a Customer Service or related Role is a strong advantage
Requirements:
- Sex - Female
- Good Time Manager, Hard working and eye for detail
- Dresses professionally with impeccable manners
Skills:
- Excellent written and spoken English
- Administrative and analytic skills
- Basic Computer Skills with ability to use Microsoft Word, Microsoft Excel, Email and the Internet.
- Willingness and aptitude to learn the use of new IT systems and software
- Negotiation and persuasive skills
- Ability to plan and delegate as necessary
- Apply with detailed resume stating qualifications, prior experience and accomplishments.
Application Closing Date:
30th April, 2014
Method of Appication
Interested and qualified candidates should send CVs to:
[email protected]