Forekun Shop is an eCommerce company operating out of Lagos, Nigeria. We are the number one destination for online shopping in Nigeria.
At Forekun Shop, we are looking for individuals who are willing to take on challenges and work in a dynamic and high-performance environment. We value cultural diversity, encourage employees’ growth and support their professional development.
We are recruiting to fill the position of:
Job Title: Customer Service Representative
Location: Lagos
Key Responsibilities and Accountabilities
- Provide a friendly, efficient and professional customer service experience using phone, email and the web.
- Deal with and respond to all customer contact received by phone, email and web in a professional manner within agreed service levels.
- Process customer refunds using website back end system.
- Produce reports as requested using relevant systems.
- Provide operational, administrative and analytical support to the E-Commerce Operations Manager and any ad hoc tasks that arise within a busy e-commerce environment.
- Investigate customer issues with 3rd party partners and brands to a satisfactory conclusion.
- Support the photography studio
Person Specification
- Job Specific Skills and Attributes
- Must have previous customer service experience preferably gained within a retail/e-commerce contact centre environment.
- Must be a confident and strong communicator in order to deal with varying customer issues, build strong relationships with internal teams as well as with 3rd party partners, brands and hosts.
- Must possess numerical skills and an analytical mind in order to successfully investigate customer issues, interpret reports and data with ease.
- Excellent written and verbal communication skills.
- Positive outlook to problem solving and a high degree of accuracy and attention to details.
- Strong interpersonal and organizational skills.
- Work well under pressure and to tight deadlines, prioritizing tasks in terms of importance/urgency
Requirements
- Bachelor’s degree in English language, Mass Communication, International Relations, and any other relevant discipline.
- Minimum of Second Class (Hons.) Lower Divisions
- Relevant Professional Certifications will be an added advantage
- Professional working manner with a minimum of 1 year relevant customer service experience
- Excellent oral, written and verbal communication skills
- Strong problem solving skills and attention to detail
- Sales experience a plus
- Proficient in typing at a fast pace
- Effectively multi-task and have the ability to learn quickly
- Technical Savvy
- Bilingual a plus
Computer Skills:
- Proficient in Microsoft Office
- Familiarity with Online Shopping
Application Closing Date
31st May, 2014
Method of Application
Interested and qualified candidates should forward their detailed CVs and cover letters with the subject “CUSTOMER SERVICE REPRESENTATIVE” to:
[email protected]